The retailer is a heritage equestrian apparel brand with a loyal customer base in Australia, but a paid media account that had grown organically, and messily, over five years.
Their existing agency had stacked campaigns on top of campaigns, with overlapping audiences cannibalising each other, tracking that misattributed retargeting as cold prospecting, and a creative library that had barely moved in 18 months.
Revenue from paid was concentrated in two seasonal spikes, pre-winter and Christmas, and during the off-season the account essentially broke even. The brief: turn the account into something that worked all year.
We started with a forensic audit and rebuild, then layered in creative iteration.
Over the first 90 days:
Results, first 12 months
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